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Returns of qualifying purchases are complimentary and can either be sent back to us via UPS, or dropped off at one of Happy Return’s 9000+ locations. Happy Returns will process your refund on the spot and UPS returns will be refunded, 3-5 days after they are received by our warehouse.

We are unable to accept returns on shoes with tags removed, show signs of outside wear or without the original shoe box. We recommend trying on your shoes indoors and on a soft surface to ensure return eligibility. Purchases from the Last Chance/Sale category are a final sale and not eligible for return.

Any shoes purchased through a retailer must be returned to the original store of purchase and in line with their return policies.

Have questions about whether your order is returnable or not? Don’t hesitate to reach out with your order number here.

HOW DO I EXCHANGE AN ITEM?

We do not currently offer exchanges, but would be happy to arrange a return and reorder. Simply return your order using the link below and feel free to place your new order whenever is best for you!Start a Return

I LOST MY LABEL. HOW CAN I GET A NEW ONE?

Oh no! You can print a new one here. Using your order details you can find your nearest Happy Returns location or print off a UPS return label.

I RECEIVED SHOES AS A GIFT AND WOULD LIKE TO RETURN OR EXCHANGE.

Unfortunately, our system does not currently support exchanges, but we would be happy to arrange a return and reorder. This policy applies to all purchases, including gifts. In order to arrange a return and reorder, please contact the original purchaser. They can let you know the order details, and we will be able to take it from there. Thank you for your understanding!

Have questions about whether your order is returnable or not? Don’t hesitate to reach out with your order number here.

Please note that we are only able to accept back returns on shoes that have been purchased through our online shop. Any shoes that were purchased through another retailer must be returned through their shop and in line with their store policies.

WHEN WILL I RECEIVE MY REFUND?

UPS Mail In ReturnsOnce received back at our warehouse it takes our teams 10 – 14 business days to process and issue your refund. Once issued, you will receive an email notifying you and can expect to see those funds posted back to your credit card in the next 3 – 5 business day, depending on your financial institution.

Happy ReturnsYour refund will be issued at the time of your return,but may take a 1-2 business days to be reflected based on credit card processing times and your financial institution.

MY CREDIT CARD NUMBER HAS CHANGED. HOW CAN I BE REFUNDED?

Not to worry, there shouldn’t be an issue as long as your credit card account is valid, however any concerns please feel free to reach out to our customer care team for an alternative solution.

CAN I RETURN LAST CHANCE ITEMS?

All shoes purchased from our Last Chance/Sale category will be marked final sale at checkout and are not eligible for return.